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Ferngrove Wines_9

FAQ

Wine Club

If I join the Wine Club do I have an obligation to purchase?
No, our Wine Club has no obligation to purchase.

How do I get my 15% off RRP on wines?
Firstly sign up to the Wine Club by completing your details online, you will then receive a welcome to the Wine Club email with your login details. You must login online at www.ferngrove.com.au or www.killerby.com.au with you login details to access your discounted pricing.

You must order a minimum of 6 bottles to receive your discount, and remember there is a $10 delivery charge for 6 packs but free delivery for 12 bottle or more purchases. Alternatively you can call our Wine Club Manager on 1800 655 722 to place an order.

How will I remember my log in details?
You can log in by using your email address and password, if you forget your password you can reset your password online or alternatively email us and we can reset it for you.

How secure is the customer log in?
The web site and customer database is SSL encrypted. This protects all of your information. We do not share your information with anyone else.

Do I get a membership number?
No, we use your full name in our system, which doesn't allocate numbers.

How do the wines get delivered?
We use Australia Post – it will be delivered either to your door, or they will leave a card for you to collect the wines from your local Post Office.

 

Six Pack Club

How do I know when I am getting wines sent?
We will email you 3 weeks before we send the wine to notify you of your upcoming delivery. This will enable you to easily change your selection and update your details with us before the processing date. You will then be sent an email on the day your credit card is charged to notify you of purchase and shipping.

What happens if I am too busy to respond to the email?
If you don’t respond to the email, we will assume you are happy with the selection, and we will send the wines and charge your credit card.

How will I remember my log in details?
You can log in by using your email address and password, if you forget your password you can reset your password online or alternatively email us and we can reset it for you.

Do I get a membership number?
No, we use your full name in our system, which doesn't allocate numbers.

How secure is the customer log in?
The web site and customer database is SSL encrypted. This protects all of your information. We do not share your information with anyone else.

How do the wines get delivered?
We use Australia Post – it will be delivered either to your door, or they will leave a card for you to collect the wines from your local Post Office.

What if I am going away on holidays and won't be home around the time of delivery?
Just let us know and we can delay the delivery of your wine order.

What if I don't really need any more wine right now, can I skip this delivery?
Yes, just let us know that you would like to skip the next scheduled delivery.

What months do you ship the Six Pack Club quarterly orders?
February, May, August, November.

Are there any fee’s to set up a wine club or six pack club membership?
No, we have no initiation fee and no cancellation fees. There are no extra fees. You only pay for the wine that is delivered directly to your door.

If you have any further questions not on this page you can contact our Wine Club Manger, on 1800 655 722 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Licensee: Ferngrove Vineyards Ltd-Licence number: 6180078139-Class of licence: Producer-Premises name and address: Ferngrove Wines, 276 Ferngrove road Frankland River 6396-Phone: 08 9855 2378-ABN: 81 080 659 114

WARNING: Under the Liquor Control Act 1988, it is an offence to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.


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